User satisfaction assessment framework for ASYCUDA customs information system in Jordan
by Mohammadnour Mosbah Aljarrah
International Journal of Knowledge Management in Tourism and Hospitality (IJKMTH), Vol. 2, No. 3, 2020

Abstract: The objective of this research is to propose a framework for assessing user satisfaction of ASYCUDA customs information system in Jordan from the employees' perspective. This research applies a quantitative research method, using questionnaire as the research instrument. A sample of 257 employees who used ASYCUDA was chosen using simple random technique. Data were analysed using descriptive statistics, correlation, factor analysis and multiple regression analysis. The findings of this research have demonstrated that all constructs were significantly correlated and predicted perceived usefulness. This study will support Jordan customs in ensuring that all customs employees have the knowledge, skills, and support in order to work in a higher efficiency atmosphere, which creates motivation for work and production. The study implicates that the developed model can enhance the employees performance and the effectiveness of ASYCUDA information system.

Online publication date: Thu, 15-Apr-2021

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