Leveraging an innovation ecosystem for public value (co)-creation: a case study in UAE Online publication date: Wed, 24-Feb-2021
by Sanjai K. Parahoo; Madhavi Ayyagari; Ahmed Abdul Hakim; Ardhendu Shekhar Singh
International Journal of Technology Transfer and Commercialisation (IJTTC), Vol. 17, No. 4, 2020
Abstract: The study adopted a case methodology and used the service ecosystem lens to investigate how a public institution successfully supported interactions with its customers and partners to enable innovation and value co-creation. Data from secondary sources and two independent audit survey reports were examined. This analysis was complemented with in-depth interviews of employees at Dubai Corporation for Ambulance Services (DCAS), external experts and stakeholders. The findings demonstrated how DCAS created a conducive innovation ecosystem, supported by technology and organisational factors, and worked collaboratively and synergistically with a wide array of actors to successfully co-create value for patients. The case study provides useful insights into an innovation ecosystem fostered by public sector managers to help citizens and patients benefit from service excellence.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Transfer and Commercialisation (IJTTC):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook