Leveraging an innovation ecosystem for public value (co)-creation: a case study in UAE
by Sanjai K. Parahoo; Madhavi Ayyagari; Ahmed Abdul Hakim; Ardhendu Shekhar Singh
International Journal of Technology Transfer and Commercialisation (IJTTC), Vol. 17, No. 4, 2020

Abstract: The study adopted a case methodology and used the service ecosystem lens to investigate how a public institution successfully supported interactions with its customers and partners to enable innovation and value co-creation. Data from secondary sources and two independent audit survey reports were examined. This analysis was complemented with in-depth interviews of employees at Dubai Corporation for Ambulance Services (DCAS), external experts and stakeholders. The findings demonstrated how DCAS created a conducive innovation ecosystem, supported by technology and organisational factors, and worked collaboratively and synergistically with a wide array of actors to successfully co-create value for patients. The case study provides useful insights into an innovation ecosystem fostered by public sector managers to help citizens and patients benefit from service excellence.

Online publication date: Wed, 24-Feb-2021

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