Running hot and cold: how acceptable is emotional expression at work?
by Roy K. Smollan
International Journal of Work Organisation and Emotion (IJWOE), Vol. 1, No. 3, 2006

Abstract: While the expression of emotions at work is generally frowned on, the literature on emotional labour reveals widespread expectations of the display of 'appropriate' emotions and the suppression of 'inappropriate' emotional displays. This article identifies the wide-ranging factors that determine how acceptable emotional expression is at work at multiple levels – societal, industry, professional, organisational, group, gender and individual – and presents a set of propositions that can be empirically tested.

Online publication date: Sun, 03-Sep-2006

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