Human-factors lessons from a longitudinal, in-vivo study of operations at a low-cost carrier Online publication date: Mon, 11-May-2020
by Simon A. Bennett
International Journal of Human Factors and Ergonomics (IJHFE), Vol. 7, No. 1, 2020
Abstract: Apart from Ginnett's (1990) seminal paper, there are few in-vivo studies of flight operations and of crew resource management (CRM). This paper presents an ethnographic account of 56 intra-European flights and an in-house CRM training course. It was found that: 1) pilot-cabin crew teams functioned effectively; 2) safety-critical flight-deck routines were subject to interruption; 3) pilots and cabin crewmembers provided emotional support to colleagues; 4) pilots who had not operated for a considerable time could be rostered to operate services to challenging airfields. The findings suggested that: 1) joint training of pilots and cabin crew in CRM delivers benefits; 2) benefits would accrue from expanding the CRM training catchment; 3) services to challenging airfields must be crewed by pilots who operate regularly. The observations made by Ginnett 20-years ago still hold. It is recommended that the industry develops a complete understanding of the lived-reality of flight operations.
Online publication date: Mon, 11-May-2020
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Human Factors and Ergonomics (IJHFE):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com