Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model: implications for excellence models
by Souraj Salah; Danial Salah
International Journal of Quality and Innovation (IJQI), Vol. 4, No. 3/4, 2019

Abstract: For any organisation, excellence models are essential for success. Excellence models are structured approaches used to enhance quality across different functions in an organisation. Traditionally, various models are implemented in numerous companies across different countries, with each projecting its own strength. Lately, many models have gained attention as they form a critical infrastructure for improving and controlling the operational systems to achieve strategic alignment. However, there is a gap in understanding how some of them relate to each other. This paper provides a comprehensive and precise study of three of these models in an attempt to add a new understanding of the excellence models to what is already known in literature. A high-level comparison of the main criteria and practices is conducted between GES with MBNQA and EFQM. GES is as comprehensive as the other models, it encompasses most of their dimensions, and it has various aspects addressed more explicitly.

Online publication date: Wed, 11-Mar-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Quality and Innovation (IJQI):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email