Chapter 2: Product/Service Development

Title: Product-service system engineering. Further evidences from industry

Author(s): Giuditta Pezzotta, Sergio Cavalieri

Address: CELS – Research Center on Logistics and After Sales Service, Department of Industrial Engineering, University of Bergamo, Viale Marconi, 5 – I-24044 Dalmine (BG), Italy | CELS – Research Center on Logistics and After Sales Service, Department of Industrial Engineering, University of Bergamo, Viale Marconi, 5 – I-24044 Dalmine (BG), Italy

Reference: International Conference on Product Lifecycle Management 2010 pp. 51 - 63

Abstract/Summary: The servitisation process of manufacturing companies requires a shift in business focus from designing and selling physical products, to designing and selling a product-service system. Its aim is to generate profits, not only at the point of sale but also throughout the whole life-cycle. In this context, it is becoming relevant to engineer these solutions through all their life cycle phases. For this purpose, it is necessary to rely on a well-framed PSS engineering process. Aim of this paper is to understand ‘how’ (in terms of characteristics) an engineering process and in ‘what order’ the engineering phases are performed within a company, then identifying and reporting some current available good industrial practices and limitations. The paper reports two case studies which will be the base for the development of a methodological approach to support the companies in the identification of a set of coherent leverages for the engineering contents of a PSS.

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