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Investigating customer satisfaction and service quality in academic libraries: the case of Technological Educational Institute of Central Macedonia
Sotirios G. Dimitriadis; Vasiliki Vrana; Stylianos Dimitriou; Vasileios Kalaitzis; George Drogalas
International Journal of Decision Sciences, Risk and Management (IJDSRM), 2013 Vol.5 No.2, pp.161 - 179
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