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The combined application of Quality Function Deployment and Pareto analysis for hotel services improvement
S.A. Oke, C.E. Ofiabulu, A.A. Banjo, O.G. Akanbi, F.A. Oyawale
International Journal of Productivity and Quality Management (IJPQM), 2008 Vol.3 No.2, pp.241 - 262
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