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Performance of services and products in a fast food franchise chain: reflections about the home delivery model
Aldo Nobuyuki Nakao; Julio Araujo Carneiro-da-Cunha; Leandro Alves Patah; Vânia Maria Jorge Nassif
International Journal of Business Excellence (IJBEX), 2019 Vol.19 No.1, pp.85 - 99
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