International Journal of Services Sciences (IJSSci)

International Journal of Services Sciences

2010 Vol.3 No.2/3

Special Issue on Innovative Information Technology in the Service Sector

Guest Editors: Professor Olli-Pekka Hilmola and Dr. Sandor Ujvari


Pages Title and author(s)
105-132Innovative information technology in the service sector: RFID technology applications in retailing and healthcare
Susana Garrido Azevedo, Joao J. Ferreira
DOI: 10.1504/IJSSCI.2010.032219
133-157Creating ambient intelligent space in downstream apparel supply chain with radio frequency identification technology from lean services perspective
Stuart C.K. So, Hongyi Sun
DOI: 10.1504/IJSSCI.2010.032220
158-178Railway freight operator service and planning profile
Juha Saranen
DOI: 10.1504/IJSSCI.2010.032221
179-193An effective opportunistic maintenance policy for a global service
Toni Lupo
DOI: 10.1504/IJSSCI.2010.032222
194-215Agent-based decision support for maintenance service provider
Per Hilletofth, Sandor Ujvari, Lauri Lattila, Olli-Pekka Hilmola
DOI: 10.1504/IJSSCI.2010.032223
216-231Exploring technology acceptance across countries: case of mobile services adoption in the USA and Turkey
Kenny Phan, Tugrul Daim, Nuri Basoglu, Banu Kargin
DOI: 10.1504/IJSSCI.2010.032224
232-249Digitally-enhanced services for the elderly
Juha Haikio, Arto Wallin, Minna Isomursu
DOI: 10.1504/IJSSCI.2010.032225
250-268CRM technology: can adoption increase service quality and perceived value in maintenance services?
Rafael Paguio
DOI: 10.1504/IJSSCI.2010.032226