International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2026 Vol.53 No.4


Pages Title and author(s)
417-438The past, present, and future of service recovery: a bibliometric analysis
Sayan Banerjee; Anil Verma
DOI: 10.1504/IJSOM.2026.152948
439-457Do psychological capital and digital readiness impact service quality in interior designers in Indonesia? The role of innovative work behaviour and work engagement as mediators
Ajriya Ninda; Budi Widjaja Soetjipto
DOI: 10.1504/IJSOM.2026.152946
458-472Lean Six Sigma for fulfilling value-added services in the post-pandemic logistics industry
Hokey Min; William Sawaya
DOI: 10.1504/IJSOM.2026.152958
473-495Analysing the expectation vs. satisfaction gaps and prioritising dimensions of service quality for middle-class restaurant sector
Mohammed Yusoof Muhammad Yunis; Rafikul Islam; Siti Salwani Razali; Md. Siddique E. Azam
DOI: 10.1504/IJSOM.2026.152951
496-517Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka
Shanika Weerakkody; Guru Prabhakar; Xiaojun Luo
DOI: 10.1504/IJSOM.2026.152996
518-538Improving lean transformation success with change management techniques
Ariella Janka Tarjáni; Noémi Kalló; Béla Pataki
DOI: 10.1504/IJSOM.2026.152954

 

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