
International Journal of Services, Economics and Management
2019 Vol.10 No.2
Pages | Title and author(s) |
89-109 | Understanding the intention to use self service technologies in the airline industryN. Thamaraiselvan; S. Thanigai Arul; Dharun Kasilingam DOI: 10.1504/IJSEM.2019.100918 |
110-125 | Financial development-income inequality nexus in South Eastern European countries: does the relationship vary with the level of inflation?Kunofiwa Tsaurai; Charles Nyoka DOI: 10.1504/IJSEM.2019.100921 |
126-145 | Assessing and improving performance for a small contact centreLifang Wu DOI: 10.1504/IJSEM.2019.100934 |
146-176 | An exploratory study on the morphology and measurement of teleshopping trust: a scale developmentOlfa Bouhlel DOI: 10.1504/IJSEM.2019.100939 |
177-193 | How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customersAris Insan Waluya; M. Ali Iqbal; Rhian Indradewa DOI: 10.1504/IJSEM.2019.100944 |