International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2019 Vol.10 No.2


Pages Title and author(s)
89-109Understanding the intention to use self service technologies in the airline industry
N. Thamaraiselvan; S. Thanigai Arul; Dharun Kasilingam
DOI: 10.1504/IJSEM.2019.100918
110-125Financial development-income inequality nexus in South Eastern European countries: does the relationship vary with the level of inflation?
Kunofiwa Tsaurai; Charles Nyoka
DOI: 10.1504/IJSEM.2019.100921
126-145Assessing and improving performance for a small contact centre
Lifang Wu
DOI: 10.1504/IJSEM.2019.100934
146-176An exploratory study on the morphology and measurement of teleshopping trust: a scale development
Olfa Bouhlel
DOI: 10.1504/IJSEM.2019.100939
177-193How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers
Aris Insan Waluya; M. Ali Iqbal; Rhian Indradewa
DOI: 10.1504/IJSEM.2019.100944

 

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