International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2022 Vol.36 No.3

Pages Title and author(s)
313-332Improving the productivity and sustainability of a conglomerate process in a manufacturing industry - a case study
Nikhil Nandakumar; P.G. Saleeshya
DOI: 10.1504/IJPQM.2022.124786
333-352Quality management system and ISO 9001:2015: a comparison between enterprises certified and do not certify - evidence from small enterprises in an emergent country
Haroldo Macedo Fontoura; Lucas Schmidt Goecks; Bruna Strapazzon Do Couto; André Luis Korzenowski
DOI: 10.1504/IJPQM.2022.124713
353-381Critical success factors of total quality management practices using Pareto analysis
Kashif Ali; Satirenjit Kaur Johl
DOI: 10.1504/IJPQM.2022.124704
382-402Performance evaluation of insurance sector using balanced scorecard and hybrid BWM-TOPSIS: evidence from Iran
Sahar Rahmati; Soroush Avakh Darestani
DOI: 10.1504/IJPQM.2022.124729
403-416A case study on the service quality perception in a university mall: customers' perspective
Ammar Moohialdin; Muhammad Saiful Islam
DOI: 10.1504/IJPQM.2022.124706
417-438Design of self-starting multivariate control chart for monitoring patients suspected to bone marrow metastasis
Mahmood Shahrabi; Amirhossein Amiri; Hamidreza Saligheh Rad; Sedigheh Ghofrani
DOI: 10.1504/IJPQM.2022.124714
439-458Integration of simulation modelling and lean management to improve patient flow at outpatient clinics
Ahmed Shaban; George Ayad; Neamat Gamal Saleh Ahmed
DOI: 10.1504/IJPQM.2022.124707