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International Journal of Productivity and Quality Management
Published issues
2020 Vol.31 No.3
International Journal of Productivity and Quality Management
2020 Vol.31 No.3
Pages
Title and author(s)
295-318
Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach
Yannis Politis; Evangelos Grigoroudis
DOI
:
10.1504/IJPQM.2020.110936
319-348
The effect of total quality management practices on the performance of enterprise resource planning projects: the case of Jordan
Rateb J. Sweis; Rawan Suleiman; Niveen M. AlSayyed; Taghrid Suifan
DOI
:
10.1504/IJPQM.2020.110941
349-368
Patient satisfaction in hospital emergency services: a perspective from Portugal
Daniel Ferreira Polónia; Ana Alexandra Da Costa Dias; Rui Diogo Soares Dos Santos
DOI
:
10.1504/IJPQM.2020.110935
369-389
An operational approach to gauge the lean performance in bias tyre manufacturing: a case study
Anand Sasikumar; Padmanav Acharya
DOI
:
10.1504/IJPQM.2020.110943
390-411
Productivity improvement of an electrical appliance industry by implementing lean manufacturing tools and a low-cost intervention (a case study)
Anil Chaudhary; Ashish Kumar Singh; M.L. Meena
DOI
:
10.1504/IJPQM.2020.110942
412-433
Interactions dynamics between the performance management system and the quality management system
Mira Thoumy; Marie-Hélène Jobin
DOI
:
10.1504/IJPQM.2020.110939
434-444
An internal cooperation as a driver of total quality management
Gun Jea Yu; Hojin Jung; Kyoung-Min Kwon
DOI
:
10.1504/IJPQM.2020.110940
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