International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2020 Vol.31 No.3

Pages Title and author(s)
295-318Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach
Yannis Politis; Evangelos Grigoroudis
DOI: 10.1504/IJPQM.2020.110936
319-348The effect of total quality management practices on the performance of enterprise resource planning projects: the case of Jordan
Rateb J. Sweis; Rawan Suleiman; Niveen M. AlSayyed; Taghrid Suifan
DOI: 10.1504/IJPQM.2020.110941
349-368Patient satisfaction in hospital emergency services: a perspective from Portugal
Daniel Ferreira Polónia; Ana Alexandra Da Costa Dias; Rui Diogo Soares Dos Santos
DOI: 10.1504/IJPQM.2020.110935
369-389An operational approach to gauge the lean performance in bias tyre manufacturing: a case study
Anand Sasikumar; Padmanav Acharya
DOI: 10.1504/IJPQM.2020.110943
390-411Productivity improvement of an electrical appliance industry by implementing lean manufacturing tools and a low-cost intervention (a case study)
Anil Chaudhary; Ashish Kumar Singh; M.L. Meena
DOI: 10.1504/IJPQM.2020.110942
412-433Interactions dynamics between the performance management system and the quality management system
Mira Thoumy; Marie-Hélène Jobin
DOI: 10.1504/IJPQM.2020.110939
434-444An internal cooperation as a driver of total quality management
Gun Jea Yu; Hojin Jung; Kyoung-Min Kwon
DOI: 10.1504/IJPQM.2020.110940