International Journal of Process Management and Benchmarking (IJPMB)

International Journal of Process Management and Benchmarking

2023 Vol.15 No.2


Pages Title and author(s)
149-181Sustainability reports: a thematic analysis related to sustainability factors - manufacturing perspective
Savita Sodhi; Anupam Ghosh
DOI: 10.1504/IJPMB.2023.133151
182-197The impact of AI chatbots on customer experience in online retailing in an emerging economy
Trinh Thi Thu Huong; Nguyen Thuy Hanh; Hoang Thi Doan Trang; Nguyen Thi Khanh Chi
DOI: 10.1504/IJPMB.2023.133154
198-217Financial knowledge and online payment decisions of Generation Z consumers: an empirical study using SEM approach
N. Yuvaraja; Swamy Perumandla
DOI: 10.1504/IJPMB.2023.133153
218-235Analysis of objective criteria weighing techniques in different MCDM methods on technological competencies factor selection
Harpreet Sharma; Chandan Deep Singh; Kanwaljit Singh
DOI: 10.1504/IJPMB.2023.133152
236-266Fuzzy expert model for evaluating supply chain processes for Indonesian frozen tuna
Elia Oey; Wesley Yonathan; Marcelino Dermawan; Johanes Ronaldy Polla
DOI: 10.1504/IJPMB.2023.133155
267-284Crisis leadership and automobile sector: an Indian perspective
Simanchala Das; Yandrapragada Navya Sree; Mehul Kumar Jain; Gudiwada Gnana Venkata Sivasai; Pasupuleti Vidya
DOI: 10.1504/IJPMB.2023.133169

 

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