International Journal of Internet and Enterprise Management (IJIEM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Internet and Enterprise Management

Special Issue on Quality in Multi-Channel Services Employing Virtual Channels

Guest Editor: Professor Rui Sousa

Pages	Title and author(s)
298-312	Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil Gustavo Quiroga Souki, Cid Goncalves Filho DOI: 10.1504/IJIEM.2008.020103
313-332	Application of quality methodologies to the development of a website Carlos Malarranha, Rogerio Puga-Leal, Zulema Lopes Pereira DOI: 10.1504/IJIEM.2008.020104
333-352	Instrumentation and measurement of multi-channel services systems Vincent Chevrin, Jose Rouillard DOI: 10.1504/IJIEM.2008.020105
Additional Papers
353-372	IT-enablement of Knowledge Management: the modelling of enablers M.D. Singh, R. Kant DOI: 10.1504/IJIEM.2008.020106
373-389	User involvement to enhance expertise in system development Richard Discenza, Debbie Tesch, Gary Klein, James J. Jiang DOI: 10.1504/IJIEM.2008.020107