
International Journal of Internet and Enterprise Management
2008 Vol.5 No.4
Special Issue on Quality in Multi-Channel Services Employing Virtual Channels
Guest Editor: Professor Rui Sousa
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Pages | Title and author(s) |
298-312 | Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in BrazilGustavo Quiroga Souki, Cid Goncalves Filho DOI: 10.1504/IJIEM.2008.020103 |
313-332 | Application of quality methodologies to the development of a websiteCarlos Malarranha, Rogerio Puga-Leal, Zulema Lopes Pereira DOI: 10.1504/IJIEM.2008.020104 |
333-352 | Instrumentation and measurement of multi-channel services systemsVincent Chevrin, Jose Rouillard DOI: 10.1504/IJIEM.2008.020105 |
Additional Papers | |
353-372 | IT-enablement of Knowledge Management: the modelling of enablersM.D. Singh, R. Kant DOI: 10.1504/IJIEM.2008.020106 |
373-389 | User involvement to enhance expertise in system developmentRichard Discenza, Debbie Tesch, Gary Klein, James J. Jiang DOI: 10.1504/IJIEM.2008.020107 |