International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2026 Vol.16 No.1


Pages Title and author(s)
1-24Customer knowledge and business performance - the moderating role of firm size in Vietnam
Nguyen Thu Nha Trang; Luu Tien Thuan; Le Thi Thu Trang; Nguyen Thi Phuong Dung
DOI: 10.1504/IJECRM.2026.152094
25-58CLICK & PAY: discovering impact inside e-commerce shopper personality
Undang Juju; Nofrizal; Nuradli Ridzwan Shah Mohd Dali; Afvan Aquino; Aznuriyandi; Rafidianto Wibisono
DOI: 10.1504/IJECRM.2026.152087
59-94The power of other consumers: herd behaviour, customer experience, impulse buying urge and continuance intentions in fashion online group buying
Kaiyan Zhu; Caroline Swee Lin Tan; Tarun Panwar
DOI: 10.1504/IJECRM.2026.152093
95-124How customer relationship management improves sustainable business strategy: a bibliometric analysis
Nuryakin; Lalu Supardin
DOI: 10.1504/IJECRM.2026.152098

 

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