International Journal of Business Performance Management (IJBPM)

International Journal of Business Performance Management

2001 Vol.3 No.2/3/4

Papers Presented at the Conference on Performance Measurement: Past, Present and Future

Guest Editor: Professor Andy Neely


Pages Title and author(s)
109-118Best Value evolution: performance indicators in Scottish local government
James Sheffield
DOI: 10.1504/IJBPM.2001.000093
119-134Performance measurement and Best Value: an international perspective
Tony Bovaird, Arie Halachmi
DOI: 10.1504/IJBPM.2001.000094
135-153Performance measurement: the comparison between a process and a model approach
Umit Bititci, Trevor Turner, Mike Bourne
DOI: 10.1504/IJBPM.2001.000095
154-166Using axiomatic design to support the development of a balanced scorecard
David Cochran, James Duda Campinas, Carlos Lobo, Paulo Lima
DOI: 10.1504/IJBPM.2001.000096
167-180Investigating the impact of performance measurement
Jacky Holloway
DOI: 10.1504/IJBPM.2001.000097
181-190Performance measurement: flying in the face of fashion
Robert Johnston, Lin Fitzgerald
DOI: 10.1504/IJBPM.2001.000098
191-215Organisational performance measurement in the emerging digital age
Bernard Marr, Andy Neely
DOI: 10.1504/IJBPM.2001.000099
216-230Customer satisfaction measures in the public sector: what do they tell us?
Denise K. Conroy
DOI: 10.1504/IJBPM.2001.000100
231-244Marketing performance measurement: evolution of research and practice
Bruce H. Clark, Tim Ambler
DOI: 10.1504/IJBPM.2001.000101
245-260Accounting performance measurement: a review of its purposes and practices
David Otley
DOI: 10.1504/IJBPM.2001.000102
261-275Benchmarking as a diagnostic process to increase the competitiveness of Small and Medium-sized Manufacturing Enterprises
Alexandros Skandalakis, Geoff Nelder
DOI: 10.1504/IJBPM.2001.000103
276-300Data Envelopment Analysis for the performance evaluation of air conditioning and refrigeration companies in Thailand
Nagen N. Nagarur, Bipin Rajbhandari
DOI: 10.1504/IJBPM.2001.000104