International Journal of Business Performance Management (IJBPM)

International Journal of Business Performance Management

2000 Vol.2 No.1/2/3

Special Issue on Performance Measurement: Theory and Practice

Guest Editor: Professor Andy Neely


Pages Title and author(s)
15-29Linking performance measurement system to strategic and organisational choices
Stefano Tonchia
DOI: 10.1504/IJBPM.2000.000079
30-41Accountability for health sector performance: what does the New Zealand public want?
Karen A. Van Peursem, Michael J. Pratt
DOI: 10.1504/IJBPM.2000.000077
42-55Assessing marketing performance: history and challenges
Bruce H. Clark
DOI: 10.1504/IJBPM.2000.000069
5-14Shared understanding of the critical few: a parameter of strategic planning effectiveness
Elspeth J. Murray, Peter R. Richardson
DOI: 10.1504/IJBPM.2000.000076
56-71Performance-based incentives in knowledge work: are agency models relevant?
Robert D. Austin, Patrick D. Larkey
DOI: 10.1504/IJBPM.2000.000066
72-85Marketing performance measurement: which way is up?
Tim Ambler, Flora Kokkinaki
DOI: 10.1504/IJBPM.2000.000065
86-97A maturity matrix for developing employee satisfaction measurement practices
Claire Louise Stone
DOI: 10.1504/IJBPM.2000.000078
98-108Divisional performance measures: EVAR as a proxy for shareholder wealth
Clare Minchington, Graham Francis
DOI: 10.1504/IJBPM.2000.000075
109-123Environmental performance measurement in business: current practice and future trends
M. Bennett, P. James
DOI: 10.1504/IJBPM.2000.000067
124-136Realigning performance measures: case studies in Irish industry
Sarah Ingle
DOI: 10.1504/IJBPM.2000.000071
137-156Performance measurement in strategic human resource management
Reza Kouhy, Rishma Vedd
DOI: 10.1504/IJBPM.2000.000073
157-170Measuring customer satisfaction: a key dimension of business performance
Kai Kristensen, Anne Martensen, Lars Gronholdt, Solbjerg Plads
DOI: 10.1504/IJBPM.2000.000074
171-179Obstacles restraining productivity improvement in the Finnish SME sector
M. Hannula, H. Rantanen
DOI: 10.1504/IJBPM.2000.000070
180-193Using patent data to measure innovation performance
Riitta Katila
DOI: 10.1504/IJBPM.2000.000072
194-209Corporate performance: the paradox of UK Plcs' management perceptions
D. Michael Brown
DOI: 10.1504/IJBPM.2000.000068