International Journal of Business Excellence (IJBEX)

International Journal of Business Excellence

2018 Vol.16 No.2


Pages Title and author(s)
127-148Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Sridhar Manohar
DOI: 10.1504/IJBEX.2018.094701
149-161Financial performance ranking of automotive companies in India using TOPSIS method
Santosh Kumar Yadav; Rohit Kapoor
DOI: 10.1504/IJBEX.2018.094702
162-176The impact of service quality on sustainable competitive advantage: study on Jordanian health insurance companies
Rateb J. Sweis; Mai Elian; Afnan R. Alawneh; Nadia J. Sweis
DOI: 10.1504/IJBEX.2018.094703
177-198Crisis management model using fuzzy cognitive map
Farzad Firouzi Jahantigh; Ehsan Khanmohammadi; Azam Sarafrazi
DOI: 10.1504/IJBEX.2018.094704
199-232Building a customer-focused culture in organisations: developing 7Cs model
Pankaj M. Madhani
DOI: 10.1504/IJBEX.2018.094705
233-255An empirical evaluation of customer satisfaction and customer loyalty towards the services rendered by both private and public sector banks in Tamil Nadu
V. Mahalakshmi; K. Karthikeyan
DOI: 10.1504/IJBEX.2018.094706

 

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