International Journal of Business Excellence (IJBEX)

International Journal of Business Excellence

2018 Vol.15 No.4


Pages Title and author(s)
411-424Measuring the service quality of automated teller machines: a study of banks of India
Sanjay Dhingra
DOI: 10.1504/IJBEX.2018.093869
425-444A study on emotional intelligence well-being and emotional baggage perspective
Divya Darshini J.; S. Gomathi
DOI: 10.1504/IJBEX.2018.093870
445-466Contemporary ERP solution to Indian small and medium scale enterprises through constructive performance metrics
K. Balasubramanian; V. Selladurai
DOI: 10.1504/IJBEX.2018.093871
467-482Creating an honest, transparent and productive workplace
Jehangir Bharucha
DOI: 10.1504/IJBEX.2018.093872
483-501Quality and reliability improvement in new product development - a case study in a pneumatic filter manufacturing company
M. Natarajan; N. Vijay Mohan; S.R. Devadasan; V.M.M. Thilak
DOI: 10.1504/IJBEX.2018.093873
502-519CSR activities of a hospital: perspectives of stakeholders
Nachiketa Tripathi; Manaswita Bharadwaja; Vinit Ghosh; Bidyut Bikash Kataki
DOI: 10.1504/IJBEX.2018.093874
520-535Whether service quality determinants and customer satisfaction influence loyalty: a study of fitness services
Nirmalya Bandyopadhyay
DOI: 10.1504/IJBEX.2018.093875

 

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