Title: Identification and prioritisation of managerial tools and techniques in impact on quality improvement

Authors: Shahram Mirzaei Daryani; Amir Amini

Addresses: Department of Management, Islamic Azad University, Ardabil Branch, Ardabil, Iran ' Department of Industrial Engineering, Urmia University of Technology, Urmia, Iran

Abstract: Knowing the mechanisms that allow organisations to detect environmental changes and being able to adapt and offer the proper response to them becomes especially relevant, because this knowledge might lead firms to attain a greater success by exploiting emerging opportunities and new sources of competitive advantages. Given the importance of organisational excellence and superior performance, this study aimed at the identification and prioritisation of managerial tools and techniques in impact on quality improvement. The statistical population consisted of management and industrial engineering professors of the Iranian universities and managers and experts of Urmia Tractor Manufacturing Company in the national context. First, by using the Delphi method and wrapping up experts' views 25 managerial tools and techniques were identified. Then by responding to the secondary questionnaire, experts prioritised the tools and techniques. Finally, to promote the quality of company's products and services, some strategies and guidelines are presented. [Submitted 25 April 2017; Accepted 7 October 2017]

Keywords: quality; quality management and improvement; organisational excellence; quality improvement tools and techniques; Urmia Tractor Manufacturing Company.

DOI: 10.1504/IJMR.2018.093713

International Journal of Manufacturing Research, 2018 Vol.13 No.3, pp.227 - 256

Received: 25 Apr 2017
Accepted: 07 Oct 2017
Published online: 01 Aug 2018 *

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