Title: An empirical examination of collaborative knowledge management practices and organisational performance: the mediating roles of supply chain integration and knowledge quality
Authors: Mahmoud Mohammad Migdadi; Mohammed Khair Saleem Abu Zaid; Mohammed Yousif; Ra'd Almestarihi
Addresses: Department of Management Information Systems, Princess Sumaya University for Technology, P.O. Box 1438, Amman 11941, Jordan ' Department of Planning and Project Management, Faculty of Business, Al-Balqa' Applied University, Al-Salt, Jordan ' Applied Science University, P.O. Box 5055, Building 166, Road 23, Block 623, East Al-Ekir, Kingdom of Bahrain ' Griffith Business School, Griffith University, Kessels Road, Nathan, Brisbane, Q.4111, Australia
Abstract: The purpose of this study is to develop and empirically test a comprehensive framework analysing the relationship of collaborative knowledge management practices (CKMP) with the overall organisational business performance through two mediating variables; supply chain integration and supply chain knowledge quality. The design of the study is based on a survey of 400 firms from the Jordanian manufacturing sector that are actively involved in inter-firm knowledge management practices with supply chain partners. Structural equation modelling was used to test the study hypothesis. The results of the study reveal that engagement in CKMP can lead to better integration between supply chain partners and increased organisational knowledge quality which in turn, can lead to better organisational performance. CKMP's positive relationship with knowledge quality and supply chain integration provides organisations with practice-related motivation for engaging in collaborative knowledge management and alerts them to the possibility of other potential benefits from it.
Keywords: knowledge management; supply chain management; collaborative knowledge management; organisational performance; knowledge quality; supply chain integration.
International Journal of Business Excellence, 2018 Vol.14 No.2, pp.180 - 211
Received: 01 Aug 2016
Accepted: 28 Oct 2016
Published online: 18 Dec 2017 *