Title: A study of the Critical Success Factors of ERP implementation in developing countries

Authors: Majed Al-Mashari, Shehzad K. Ghani, Waiel Al-Rashid

Addresses: Department of Information Sciences, College of Computer and Information Sciences, King Saud University, Riyadh-11543, P.O. Box 51178, Saudi Arabia. ' College of Computer and Information Sciences, Prince Sultan University, P.O. Box 66833, Riyadh 11586, Kingdom of Saudi Arabia. ' Department of Information Sciences, College of Computer and Information Sciences, King Saud University, Riyadh-11543, P.O. Box 51178, Saudi Arabia

Abstract: This paper presents two cases of Enterprise Resource Planning (ERP) implementation in two middle-eastern companies. The objective of this case-based research is to investigate qualitatively the ERP implementation process, with a focus on the critical factors that contribute to its success. The ERP Critical Success Factor (CSF) model for medium-sized organisations in developing countries is explained and assessed. The discovery from the field study of the companies is analysed in the context of the literature and sample secondary cases. This analysis is expected to provide valuable guidelines and directions for organisations undertaking or planning similar initiatives.

Keywords: enterprise resource planning; ERP systems; ERP implementation; critical success factors; medium-size organisations; developing countries; Middle East.

DOI: 10.1504/IJIEM.2006.008866

International Journal of Internet and Enterprise Management, 2006 Vol.4 No.1, pp.68 - 95

Published online: 31 Jan 2006 *

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