Title: The influence of quality of work life on trust: empirical insights from a SEM application

Authors: Shivani Agarwal; Anjali Jindal; Pooja Garg; Renu Rastogi

Addresses: Department of Management Studies, Institute of Technology and Science, Mohan Nagar, Ghaziabad-201007, India ' World Development Development Foundation (WRDF), B-13, Lower Ground Floor, Malviya Nagar, New Delhi-17, India ' Department of Humanities and Social Sciences, IIT Roorkee, Roorkee-247667, India ' Department of Humanities and Social Sciences, IIT Roorkee, Roorkee-247667, India

Abstract: The main purpose of this study is to link quality of work life with various forms of trust among IT employees. The study deploys path analysis method to generate and tested a model of quality of work life and its constituting factors toward trust. The model was analysed and evaluated with the help of SEM software AMOS 20.0 version. The findings indicated that most indices of the model were desirable and the fitness of the model was proved. It was found that quality of work life is an important factor to be considered for infusing trust among employees. The sample size was limited to NCR (India) conducted in IT industry and it is recommended that relationship between QWL and trust in these findings can be extended to other professionals and non-professionals employed in other industries. This study is new as there has been little recent research undertaken examining the IT sector. More generally, there is a scarcity of work focusing on quality of work life with trust. The research has developed a comprehensive model linking quality of work life and trust.

Keywords: quality of work life; QWL; trust; IT industry; support from supervisor; freedom from work-related stress; autonomy; communication; decision making; job satisfaction; cognition-based trust; affect-based trust.

DOI: 10.1504/IJICBM.2017.087632

International Journal of Indian Culture and Business Management, 2017 Vol.15 No.4, pp.506 - 525

Received: 17 May 2016
Accepted: 12 Nov 2016

Published online: 20 Oct 2017 *

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