Title: A model for measuring success of an organisational management system

Authors: Mohammad Ali Hatefi

Addresses: Department of Economics & Energy Management, Faculty of Terhran, Petroleum University of Technology (PUT), Sattarkhan Ave., Khosrow Jonoobi St., Tehran, Iran

Abstract: Today, businesses and industries have focused on projects of implementing management systems like strategic management, information systems and project management. The literature on such systems shows that, in spite of their importance, a general success indicator has not significantly explored. Hence, the main goal of the current research study is to design an indicator to quantify the success of project through deep assessment of key success factors. The proposed model takes into account four aspects of management systems: organisation, human, software and hardware. The opinions of a group of experts are elicited for identifying key success factors and weighting them. The proposed indicator is a valuable tool in the conceptual phase of any management system project. Taking a proactive notice to this indicator reduces the resource wastes and direct managers to start projects in a productive manner.

Keywords: organisational management system; project success; key success factor; critical success factor; eigen-vector; pair-wise comparison.

DOI: 10.1504/IJAOM.2017.086673

International Journal of Advanced Operations Management, 2017 Vol.9 No.2, pp.73 - 87

Received: 21 Apr 2016
Accepted: 19 Mar 2017

Published online: 08 Sep 2017 *

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