Title: Biculturals, team facilitation and multicultural team performance: an information-processing perspective
Authors: Franziska Engelhard; Dirk Holtbrügge
Addresses: Department of International Management, FAU Erlangen-Nürnberg, Lange Gasse 20, 90403 Nürnberg, Germany ' Department of International Management, FAU Erlangen-Nürnberg, Lange Gasse 20, 90403 Nürnberg, Germany
Abstract: The literature on multicultural teams shows that the characteristics of its members are highly relevant for team performance. However, few studies focus on the influence of culture on supporting processes such as boundary-spanning activities. In this study, we test the impact of bicultural individuals on team facilitation activities and the relationship of these activities with team performance. Based on an information-processing theory, six research hypotheses are developed and tested using a sample of 137 bicultural and monocultural individuals. Partial least-squares (PLS) modelling reveals a significant positive association between biculturalism and team facilitating activities. The study also reveals a mediating effect of internal group processes and group cohesion on the relationship between team facilitation and team performance. An important managerial implication of this study is to consider selecting bicultural individuals when staffing multicultural teams. This is followed by further implications and limitations of the study.
Keywords: biculturals; boundary spanning; information-processing theory; multicultural teams; team facilitation; team performance.
European Journal of Cross-Cultural Competence and Management, 2017 Vol.4 No.3/4, pp.236 - 262
Received: 04 Aug 2016
Accepted: 09 Feb 2017
Published online: 12 Jun 2017 *