Open Access Article

Title: Determinants of business continuity management in hospitals

Authors: Eilia Jafar; Udita Taneja

Addresses: University School of Management Studies, GGS Indraprastha University, Dwarka, New Delhi 110078, India ' University School of Management Studies, GGS Indraprastha University, Dwarka, New Delhi 110078, India

Abstract: A large number of hospitals and health facilities in India are at a high risk of being damaged by disasters. Continuity of healthcare during disasters is critical. This research surveys the hospitals in National Capital Territory of Delhi having more than 100 beds with an effort to understand and identify the determinants of business continuity management (BCM) in hospitals. The results of this study show that the six identified determinants; 1) funds for business continuity planning (BCP); 2) skills for BCM; 3) risk awareness; 4) contingency plan; 5) protocols for BCM; 6) government schemes; are the key determinants for BCM in hospitals. Besides these, another two determinants have emerged through a qualitative survey - the mandate by government for BCP in hospitals, and protocols for business impact analysis, that need to be validated by further research.

Keywords: business continuity management; BCM; hospital safety; disaster preparedness; disasters in hospitals; hospital contingency plan; determinants of BCM.

DOI: 10.1504/IJCIS.2017.083640

International Journal of Critical Infrastructures, 2017 Vol.13 No.1, pp.57 - 69

Available online: 08 Apr 2017 *