Title: A study of culture in a non-profit organisation in India: organisational development and change

Authors: Nishant Uppal

Addresses: Indian Institute of Management Lucknow, Prabandh Nagar, Off Sitapur Road, Lucknow, Uttar Pradesh, 226013, India

Abstract: The paper provides a diagnostic analysis of culture change requirement in a non-profit organisation in India. The organisational development exercise was based on engagement with the organisation over a two-month period, involving in-depth interviews and participant observations. Using organisational culture assessment inventory (OCAI) developed by Cameron and Quinn (1999), the study reveals significant difference between current and preferred culture of the organisation, and the results indicate a need for culture change. Surprisingly, while the Indian non-profit sector advocates the philosophy of equitable distribution and 'benefits to all', there was an evident call for a shift in the organisational culture from hierarchical and clan to market form. The paper offers a comprehensive view of organisational diagnostic processes involving culture assessment, and highlights an unprecedented and reasonably less desirable culture shift in the non-profit sector. It contributes to the somewhat limited application of organisational development in non-profit and developmental organisations.

Keywords: non-profit organisations; organisational intervention; culture change; cultural assessment; India; organisational development; organisational change.

DOI: 10.1504/JGBA.2016.076722

Journal for Global Business Advancement, 2016 Vol.9 No.3, pp.215 - 230

Received: 11 Jun 2015
Accepted: 19 Jun 2015
Published online: 23 May 2016 *

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