Title: Knowledge management system for Thai small and medium-sized enterprises

Authors: Soontarin Nupap; Nopasit Chakpitak; Gilles Neubert; Yuthana Tra-Ngarn

Addresses: College of Arts, Media, and Technology, Chiang Mai University, 239 Huaykaew Rd., Suthep, Muang, 50200, Chiang Mai, Thailand ' College of Arts, Media, and Technology, Chiang Mai University, 239 Huaykaew Rd., Suthep, Muang, 50200, Chiang Mai, Thailand ' Ecole Supérieure de Commerce, UMR5600, Saint-Etienne, 51 Cours Fauriel, 42009, Saint-Etienne, France ' School of Information Technology, Mae Fah Luang University, 333 M.1, T. Tasood, Maung, 57100, Chiang Rai, Thailand

Abstract: Small and medium-sized enterprises (SMEs) have a significant effect on national economic growth. Since the 2007 economic crisis, approximately 90% of SMEs have addressed many problems all over the world; therefore, knowledge management system (KMS) was utilised to help reduce the burden of SMEs. Here, we have implemented the KMS on three SMEs in Thailand, which has integrated business process reengineering (BPR), enterprise resource planning (ERP), new product development (NPD), and joint application development (JAD) concepts. The significant success in personnel alignment, processes, IT, and product development was achieved.

Keywords: small and medium-sized enterprises; SMEs; economic growth; economic crisis; human resource management; HRM; knowledge management systems; business process reengineering; BPR; enterprise resource planning; ERP; new product development; NPD; joint application development; JAD; personnel alignment; information technology; innovation; Thailand.

DOI: 10.1504/IJIL.2016.074467

International Journal of Innovation and Learning, 2016 Vol.19 No.2, pp.150 - 168

Received: 14 Jan 2014
Accepted: 12 Aug 2014

Published online: 27 Dec 2015 *

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