Title: Assessment of organisational performance of environmental audits in the aerospace industrial company

Authors: Pu-Hai Chiang; Chau-Chen Torng

Addresses: Institute of Industrial Engineering and Management, National Yunlin University of Science and Technology, 123 University Road, Section 3, Touliu, Yunlin 640, Taiwan ' Institute of Industrial Engineering and Management, National Yunlin University of Science and Technology, 123 University Road, Section 3, Touliu, Yunlin 640, Taiwan

Abstract: The environmental management systematic audits are based on ISO 14001. According to the data collected from respondents, this study integrating applied Kano's model, refined Kano's model, importance-performance analysis (IPA) and improvement index to analyse environmental management systematic auditing activities. This paper research provided useful insights for the environmental management department, and also provided the suggestions for future work emphasis and re-setup of managing resources. Its research results can also help managers to prioritise their scarce resources with higher efficiency and effectiveness to maximise management performance. The conclusions of this research offered an effective promotion for the company's environmental management audits sustainability practice and an applicative value for the managerial index of inside organisations.

Keywords: aerospace industry; ISO 14001; environmental management; Kano's model; importance-performance analysis; IPA; improvement index; organisational performance; environmental audits; auditing.

DOI: 10.1504/IJETM.2015.072138

International Journal of Environmental Technology and Management, 2015 Vol.18 No.4, pp.330 - 345

Received: 03 Oct 2014
Accepted: 10 Apr 2015
Published online: 01 Oct 2015 *

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