Title: The managerial communication conundrum: exploring the effect of level and function in a corporate public sector organisation

Authors: Chandra M. Chakravartula; Partha P. Sengupta

Addresses: Department of Humanities and Social Sciences, National Institute of Technology, Durgapur, West Bengal, 713209, India ' Department of Humanities and Social Sciences, National Institute of Technology, Durgapur, West Bengal, 713209, India

Abstract: Despite the extant literature on the flattening of organisations and the growing influence of networks, employee level and function appear to influence managerial communication behaviour in myriad ways, implying that level and functional influences need to be taken into consideration to obtain optimum performance from managers. This exploratory qualitative study, carried out in a public sector organisation, combines loosely structured interviews with autoethnographic methods to provide details about how managers, at different levels and functions, communicate with internal and external audiences. The study points towards interesting observations including the selective usage of a non-native language, adding a new perspective to managerial communication literature.

Keywords: organisational communication; managerial communication; managerial behaviour; employee level; employee function; public sector; autoethnography; managerial performance; non-native language use; India.

DOI: 10.1504/IJICBM.2014.063958

International Journal of Indian Culture and Business Management, 2014 Vol.9 No.1, pp.1 - 16

Received: 16 Oct 2012
Accepted: 08 Feb 2013
Published online: 30 Aug 2014 *

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