Title: Performance measurement in the building design process: a tool for building design managers

Authors: Kai Haakon Kristensen; Bjørn Andersen; Olav Torp

Addresses: Skanska Norway, P.O. Box 1175, Sentrum, 0107 Oslo, Norway ' Department of Production and Quality Engineering, Norwegian University of Science and Technology, 7491 Trondheim, Norway ' Department of Civil and Transport Engineering, Norwegian University of Science and Technology, 7491 Trondheim, Norway

Abstract: This paper presents a framework and a tool for performance measurement of the building design process, to allow better control of the process and the quality of design deliveries. Developing a consistent measurement system supporting the building design management requires a well-defined and thorough process. Although we have commenced real-life testing of parts of the framework, the purpose of this paper is to publish this framework in the academic community, to allow commenting prior to more extensive empirical validation. The rationale for our research is a general lack of comparable measures to control the design process and the quality of the output. The research is based on a general mapping of relevant literature, stakeholder interviews, workshops with experts, and initial testing in a pilot study. The resulting product is a tool for the design manager to efficiently employ to monitor, analyse, and manage the design process in a constructive way.

Keywords: performance measurement; building design; design management; KPI; key performance indicators; design process.

DOI: 10.1504/JDR.2013.055154

Journal of Design Research, 2013 Vol.11 No.2, pp.148 - 167

Received: 02 Jun 2012
Accepted: 15 Mar 2013
Published online: 28 Jun 2014 *

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