Title: Maintaining reliability of business processes using active monitoring techniques

Authors: Trevor J. Turner, Umit S. Bititci

Addresses: Centre for Strategic Manufacturing, DMEM, University of Strathclyde, Glasgow, UK. ' Centre for Strategic Manufacturing, DMEM, University of Strathclyde, Glasgow, UK

Abstract: This paper introduces the concept of active monitoring business processes to maintain their reliability so that a business can continually satisfy key stakeholder requirements. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques. A methodology for designing an active monitoring system for a business process is outlined. A model for a reliable business is introduced in which key processes are actively monitored to ensure the business remains responsive to stakeholder requirements into the future.

Keywords: active monitoring; business process management; business reliability; process monitoring.

DOI: 10.1504/IJBPM.1999.004437

International Journal of Business Performance Management, 1999 Vol.1 No.2, pp.186 - 199

Published online: 10 May 2004 *

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