Title: Information technology in inter-organisational knowledge management: the case of law firm clients in Norway

Authors: Petter Gottschalk

Addresses: Norwegian School of Management, PO Box 580, 1302 Sandvika, Norway

Abstract: Law firms represent corporate clients by providing specialised legal services. The inter-organisational knowledge management between a law firm and its clients increasingly finds support in information technology. This paper reports research results based on a survey of law firm clients in Norway. While information technologies such as e-mail, wordprocessing, spreadsheet, groupware and presentation software are used quite extensively, internet-based services such as law firms| online legal services on extranets are emerging.

Keywords: knowledge management systems; law firms; client satisfaction; client confidence; information technology use; survey; Norway.

DOI: 10.1504/IJITM.2003.004199

International Journal of Information Technology and Management, 2003 Vol.2 No.4, pp.324 - 344

Published online: 02 Apr 2004 *

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