Title: Data quality in collaborative commerce

Authors: Duanning Zhou, Kazuo Nakatani, Ta-Tao Chuang

Addresses: College of Business and Public Administration, Eastern Washington University, Spokane, Washington 99202, USA. ' Lutgert College of Business Administration, Florida Gulf Coast University, Fort Myers, Florida 33965, USA. ' School of Business Administration, Gonzaga University, Spokane, Washington 99258, USA

Abstract: Collaborative commerce (c-commerce) is an information technology-enabled process for organisations to share data and resources, adjust their activities, and augment each other|s capabilities in order to reap mutual benefits. Data quality has long been an important issue that may compromise the potential of information systems. Assuring data quality is more critical in c-commerce than it is in intra-organisational information systems because of the need for extensive sharing and exchange of data among business partners. In order to better understand and then measure and manage data quality in c-commerce, this study points out that inter-organisational data integration, inter-organisational data synchronisation, and inter-organisational data transparency are the major data quality issues in c-commerce, and proposes the different levels of data integration, data synchronisation, and data transparency. This study also discusses how to use two global information networks in industry, Global Data Synchronization Network and the EPCglobal Network, to address the data quality issues in c-commerce.

Keywords: collaborative commerce; c-commerce; data quality; information quality; data integration; data synchronisation; data transparency; Global Data Synchronization Network; GDSN; EPCglobal; radio frequency identification; RFID.

DOI: 10.1504/IJIQ.2011.040672

International Journal of Information Quality, 2011 Vol.2 No.3, pp.264 - 278

Accepted: 14 Nov 2010
Published online: 31 Oct 2014 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article