Title: Investigating the determinants of effective enterprise resource planning assimilation: a cross-case analysis

Authors: Rafa Kouki, Robert Pellerin, Diane Poulin

Addresses: CIRRELT Research Group, Faculte des sciences de l'administration, Pavillon Palasis-Prince, 2325, rue de la Terrasse, Universite Laval, Quebec, G1V 0A6, Canada. ' CIRRELT Research Group, Ecole Polytechnique de Montreal, 2500, chemin de Polytechnique, Montreal, Quebec, H3T 1J4, Canada. ' CIRRELT Research Group, Faculte des sciences de l'administration, Pavillon Palasis-Prince, Bureau 2652, 2325, rue de la Terrasse, Universite Laval, Quebec, G1V 0A6, Canada

Abstract: Enterprise Resource Planning (ERP) systems have long been known for their significant impact on adopting companies, irrespective of size and industry. To better understand and maximise the positive impacts, ERP research has mostly focused on the selection, evaluation and implementation stages. However, the failure rates indicate that post-implementation is another essential stage for the success of ERP projects (Markus et al., 2000). Based on a qualitative research design using a case-study methodology, this study investigates the determinants of ERP assimilation success during the post-implementation stage. This paper compares three Canadian manufacturing companies and presents the lessons learned from this analysis.

Keywords: business information systems; enterprise resource planning; ERP assimilation; assimilation success; post-implementation planning; food processing; plastics manufacturing; paper manufacturing; Canada.

DOI: 10.1504/IJBIS.2010.029480

International Journal of Business Information Systems, 2010 Vol.5 No.1, pp.58 - 83

Published online: 30 Nov 2009 *

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