Title: A framework for implementing TISIT model to integrate TQM with software and information technologies

Authors: N. Gunasekaran, V.P. Arunachalam, S. Arunachalam

Addresses: Department of Mechanical Engineering, Angel College of Engineering and Technology, Tirupur 641 665, India. ' Department of Mechanical Engineering, SNS College of Technology, Coimbatore 641 035, India. ' School of Computing and Technology, Manufacturing Engineering Division, University of East London, Longbridge Road, Dagenham, Essex RM8 2AS, UK

Abstract: This paper proposes a framework for implementing a model called Total Quality Management (TQM) Integrated with Software and Information Technologies (TISIT), which integrates the TQM foundations with the software and Information Technologies (IT). This framework enables the organisations to reduce or eliminate the gaps which are created due to the customer expectations and the actual deliveries. An algorithm has been designed, developed and validated with a case study on implementing TISIT. A generic framework is found and useful to improve the quality on continual basis in any organisation. The flexibility of this framework is that one could start from any stage as they like and continue the cycle of implementation.

Keywords: TQM; total quality management; information technology; software technology; quality of people; quality improvement.

DOI: 10.1504/IJITM.2009.023296

International Journal of Information Technology and Management, 2009 Vol.8 No.2, pp.129 - 145

Published online: 17 Feb 2009 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article