Title: Design and usage of an engineering methodology for product-service systems

Authors: Oliver Thomas, Philipp Walter, Peter Loos

Addresses: Institute for Information Systems (IWi) at the German Research Center for Artificial Intelligence (DFKI), Saarland University, Stuhlsatzenhausweg 3, Building D3 2, 66123 Saarbruecken, Germany. ' Institute for Information Systems (IWi) at the German Research Center for Artificial Intelligence (DFKI), Saarland University, Stuhlsatzenhausweg 3, Building D3 2, 66123 Saarbruecken, Germany. ' Institute for Information Systems (IWi) at the German Research Center for Artificial Intelligence (DFKI), Saarland University, Stuhlsatzenhausweg 3, Building D3 2, 66123 Saarbruecken, Germany

Abstract: This article describes a development methodology for product-service systems where the characteristics of material and service components can be systematically derived on the basis of criteria resulting from customer requirements. Typical for this development process is the fact that the fulfilment of the characteristics required by the customer is not linked from the first to material or service components. This takes place during the development process of the product-service system. The approach introduced here, exemplified by the heating, air conditioning and sanitary engineering branch, adequately integrates existing approaches for product development and service engineering.

Keywords: engineering methodology; machine construction; plant construction; mobile application systems; product-service systems; technical customer services; customer requirements; heating; air conditioning; sanitary engineering; product development; product design; service engineering.

DOI: 10.1504/JDR.2008.020854

Journal of Design Research, 2008 Vol.7 No.2, pp.177 - 195

Available online: 17 Oct 2008 *

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