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Title: Community and Collaboration tools in the Italian banking industry

Authors: Mariano Corso, Andrea Giacobbe, Antonella Martini

Addresses: School of Management, Polythecnic of Milano, P.zza Leonardo da Vinci, 20133 Milano, Italy. ' School of Management, Polythecnic of Milano, P.zza Leonardo da Vinci, 20133 Milano, Italy. ' Faculty of Engineering, University of Pisa, Via Diotisalvi, 2, 56122 Pisa, Italy

Abstract: This paper aims to provide: a description from a strategic, organisational and technological point of view of ||the state-of-the-art|| of Community and Collaboration (C&C) tools in the Italian banking industry; a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.

Keywords: CoP; communities of practice; collaboration tools; intranets; Italian banking industry; case studies; ICT; Italy; e-banking; electronic banking.

DOI: 10.1504/IJEBANK.2008.020440

International Journal of Electronic Banking, 2008 Vol.1 No.1, pp.60 - 72

Available online: 24 Sep 2008 *

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