Title: How knowledge organisations work: the case of software firms

Authors: Petter Gottschalk

Addresses: Norwegian School of Management, Nydalsveien 37, 0442 Oslo, Norway

Abstract: Knowledge workers in software firms solve client problems in sequential and cyclical work processes. Sequential and cyclical work takes place in the value configuration of a value shop. While typical examples of value chains are manufacturing industries such as paper and car production, typical examples of value shops are law firms and medical hospitals. Often, such companies are called professional service firms or knowledge-intensive service firms. Like the medical hospital as a way to practice medicine, the law firm provides a standard format for delivering complex legal services. Similarly, software firms carry out knowledge work to solve client problems through software development.

Keywords: cyclical work; knowledge management; problem solving; value configurations; value shops; knowledge organisations; software companies; sequential work; software development.

DOI: 10.1504/IJLC.2007.017818

International Journal of Learning and Change, 2007 Vol.2 No.4, pp.375 - 385

Published online: 18 Apr 2008 *

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