Title: E-government maturity at Spanish local levels

Authors: Enrique Claver-Cortes, Susana De Juana-Espinosa, Juan Jose Tari

Addresses: Business Faculty, Department of Business Management, University of Alicante, Spain. ' Departamento de Organizacion de Empresas, Facultad de Ciencias Economicas y Empresariales, Universidad de Alicante, Ap. Correos 99, 03080 Alicante, Spain. ' Business Faculty, Department of Business Management, University of Alicante, Spain

Abstract: E-government practices are no longer strange to most local councils. As a consequence, some of them have reached more mature stages in the interaction between technological abilities and organisational processes. The objective of this paper is to address e-government maturity by stating the differences between academic theory and the results of a quantitative survey addressed to the Chief Technology Officers (CTOs) of Spanish municipalities with more than 5000 inhabitants and with an official web page. CTOs were to answer a set of dichotomous variables regarding whether the selected services could be reached or not through their web pages. These questions were included in a web-based questionnaire that had a response rate of 17.2% (165 out of 960). Results show that Spanish councils still remain at the most basic levels of e-government maturity.

Keywords: e-government; electronic government; new technology; maturity levels; local councils; public administration; Spain; Chief Technology Officers; Spanish councils.

DOI: 10.1504/IJVCM.2008.016115

International Journal of Value Chain Management, 2008 Vol.2 No.1, pp.4 - 17

Published online: 06 Dec 2007 *

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