Title: Courtesy attitudes, interpersonal communication and coworker on performance with motivation of civil servants in Banyuasin Regency

Authors: Hendra Hadiwijaya; Sulastri; Zunaidah; Marlina Widiyanti

Addresses: Faculty of Economic, Universitas Sriwijaya, Palembang 30139, Indonesia ' Faculty of Economic, Universitas Sriwijaya, Palembang 30139, Indonesia ' Faculty of Economic, Universitas Sriwijaya, Palembang 30139, Indonesia ' Faculty of Economic, Universitas Sriwijaya, Palembang 30139, Indonesia

Abstract: Effective public service delivery hinges on the performance of civil servants. However, in Banyuasin Regency, Indonesia, concerns have arisen regarding the suboptimal performance of some civil servants. This study delves into the potential factors influencing civil servant motivation and performance, specifically examining the roles of courtesy attitudes, interpersonal communication, and coworker support. The data for this study are analysed utilising structural equation modelling-partial least squares (SEM-PLS). The study's sample comprised 373 civil servants occupying structural positions at echelon IV. The findings indicated that motivation was positively impacted by the direct influence of courtesy attitude variables, interpersonal communication, and coworkers; however, the impact of interpersonal communication variables on motivation was found to be more significant. In addition to courtesy attitudes, the motivation of civil servants is positively and significantly impacted by interpersonal communication and coworkers. The conduct of civil servants in Banyuasin Regency may be impacted by Courtesy, interpersonal Communication, and colleague relationships.

Keywords: courtesy; interpersonal communication; coworker; motivation; performance; Banyuasin.

DOI: 10.1504/IJASM.2025.147867

International Journal of Agile Systems and Management, 2025 Vol.18 No.3/4, pp.342 - 367

Received: 13 Jan 2024
Accepted: 27 Jul 2024
Published online: 05 Aug 2025 *

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