Title: Reinforcing public sector scorecard in law enforcement sector: prosecution institution of government of Indonesia

Authors: Frizkana Meilia; Bambang Tjahjadi

Addresses: Accounting Department, Universitas Airlangga, Jalan Airlangga, No. 4-6, Surabaya, 60115, Indonesia; Accounting Department, Universitas Negeri Surabaya, Jalan Ketintang, Surabaya, 60231, Indonesia; High Prosecution Office of East Java, Jalan A. Yani, No. 54-56, Surabaya, 60234, Indonesia ' Accounting Department, Universitas Airlangga, Jalan Airlangga, No. 4-6, Surabaya, Indonesia

Abstract: The concept of a unifying public sector organisational framework strategy drawing, improving the quality of public services, controlling and assessing, is called the public sector scorecard (PSS). This approach is based on a broader version of the balanced scorecard to fit the added cultural factors and values of the public sector. The purpose of this paper is to evaluate, based on a case study approach in prosecution agencies, how PSS addresses a number of critical success aspects for performance management and service quality improvement in the public sector. The results of analysis at the prosecutor's office in Indonesia show that PSS in the field of law enforcement with case studies of restorative justice, with the aim of accommodating rehabilitative values and reforming criminals. PSS is a management approach that is able to manage organisational elements to become more effective to produce high quality of performance.

Keywords: public sector; performance management; balanced scorecard; PSS; public sector scorecard; governance; strategy mapping; prosecution institution.

DOI: 10.1504/IJASM.2025.147862

International Journal of Agile Systems and Management, 2025 Vol.18 No.3/4, pp.267 - 284

Received: 05 Mar 2024
Accepted: 07 Jun 2024
Published online: 05 Aug 2025 *

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