Title: The main contributions of digitalisation to servitisation

Authors: Márcio Henrique Fronteli; Edson Pacheco Paladini

Addresses: Federal Institute of Santa Catarina (IFSC), Gaspar, Santa Catarina, 89111-009, Brazil; Postgraduate Program in Production Engineering, Federal University of Santa Catarina, Carvoeira, Florianópolis, Santa Catarina, 88040-535, Brazil ' Postgraduate Program in Production Engineering, Federal University of Santa Catarina, Carvoeira, Florianópolis, Santa Catarina, 88040-535, Brazil

Abstract: Digital servitisation has aroused the interest of many researchers and managers. IoT, big data, and cloud computing are the most prominent technologies. This study sought to investigate the impact of other digital technologies (DTechs) on servitisation. This research is based on an exploratory-qualitative approach covering 146 published articles selected from the Scopus and Web of Science databases. We grouped the digital technologies that impacted servitisation positively. Our results were synthesised into four categories. These procedures allowed for building a framework that shows the contribution potential of digitisation as a success factor of servitisation, as well as competitive opportunities based on the combination of DTs. Digitisation is confirmed as the main driver for the development of digital-servitisation based business models. Our results aim to contribute to the industry in terms of establishing innovation strategies for business models.

Keywords: servitisation; digitisation; digital technologies; DTechs; digital servitisation; DS.

DOI: 10.1504/IJMTM.2025.145931

International Journal of Manufacturing Technology and Management, 2025 Vol.39 No.3/4/5, pp.358 - 389

Received: 22 Nov 2023
Accepted: 03 Jun 2024
Published online: 30 Apr 2025 *

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