Title: Impact of job crafting on employee performance in banking sector: the art of working from home during COVID-19 pandemic

Authors: Isa Abdulla Mustafa; Muneer Mohammed Saeed Al Mubarak

Addresses: Ahlia University, Manama, Bahrain ' Ahlia University, Manama, Bahrain

Abstract: The study aims to identify the impact of various types of job crafting on employee performance while working from home during the COVID-19 pandemic in the banking sector. After reviewing the literature and developing a conceptual model, the study used a primary data collection method in which information was gathered from around 402 employees working in the banking sector. It was found that task crafting, relational crafting, cognitive crafting, and remote working have significant impacts on employee performance while working from home during COVID-19 pandemic. It was also found that remote working mediates three aspects of job crafting and employee performance. Study constraints include size, few constructs, quantitative in nature, and one industry. Organisations should focus on developing viable policies that can enhance job crafting attributes among employees for remote work. This study adds to the knowledge by focusing on certain crafting competences that enhance employee performance while working remotely, few studies have touched on this area in such a sector, and especially in this part of the world.

Keywords: job crafting; COVID-19 pandemic; employee performance; remote working.

DOI: 10.1504/IJWI.2024.139445

International Journal of Work Innovation, 2024 Vol.5 No.3, pp.244 - 269

Received: 26 Jun 2023
Accepted: 04 Aug 2023
Published online: 02 Jul 2024 *

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