Title: Supplier relationship management process assessment in food supply chains: an empirical study in coffee supply chains from Peru

Authors: Rajiv Sanchez; Bryan Reyes; Edgar Ramos; Phillip S. Coles

Addresses: Industrial Engineering Program, Universidad Peruana de Ciencias Aplicadas, Prolongación Primavera 2390, Lima, Peru ' Industrial Engineering Program, Universidad Peruana de Ciencias Aplicadas, Prolongación Primavera 2390, Lima, Peru ' Industrial Engineering Program, Universidad Peruana de Ciencias Aplicadas, Prolongación Primavera 2390, Lima, Peru ' Decision and Technology Analytics (DATA), College of Business, Lehigh University, 621 Taylor Street, Bethlehem, PA 18015, USA

Abstract: Supplier relationship management (SRM) best practices can improve supply chain performance and create competitive advantages by increasing customer value. The SRM process in food supply chains (FSC) enable closer customer relationships, promote trust and avoid potential problems, and enhance cooperation and problem solving, but SRM process studies in FSCs have been limited. The purpose of this paper is to measure and evaluate the SRM process in FSCs. Through a literature review and inputs from practitioners, the SRM process at three Peruvian coffee centres were evaluated. The results show that in order to successfully improve the SRM processes changes must be implemented. This paper contributes to better understanding of the SRM process within the Peruvian coffee supply chain.

Keywords: supplier relationship management; SRM; supply chain; process assessment; food supply chain; FSC; coffee.

DOI: 10.1504/IJPMB.2023.130924

International Journal of Process Management and Benchmarking, 2023 Vol.14 No.2, pp.218 - 244

Received: 04 Aug 2021
Accepted: 19 Oct 2021
Published online: 14 May 2023 *

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