Title: Factors influencing the implementation of ISO 9001:2015 in the cement industry in South Africa

Authors: Thebe G.Z. Ngwekazi; Bheki B.S. Makhanya; Hannelie Nel

Addresses: Postgraduate School of Engineering Management, Faculty of Engineering and the Built Environment, University of Johannesburg, South Africa ' Postgraduate School of Engineering Management, Faculty of Engineering and the Built Environment, University of Johannesburg, South Africa ' Postgraduate School of Engineering Management, Faculty of Engineering and the Built Environment, University of Johannesburg, South Africa

Abstract: The paper examines the underlying factors driving the implementation of ISO 9001:2015 in South Africa's cement manufacturing sector. Despite widespread adoption of the ISO 9001:2015 quality management standard in South Africa, the country's cement manufacturing sector remains plagued by quality issues. Purposive sampling was used to conduct a survey from 18 November 2019 to 7 February 2020, and 38 responses were obtained from ISO 9001:2015 accredited companies. Exploratory factor analysis identified two factors, namely improve business performance and gain competitive advantage, as reasons for ISO 9001:2015 adoption from 12 items. The research identified two major challenges affecting ISO 9001:2015 adoption: poor management commitment and a lack of cooperation. The study offers a variety of theoretical implications for scientists wishing to advance the field, as well as practical implementation for businesses embarking on a journey to implement ISO 9001:2015.

Keywords: continuous improvement; cement industry; ISO 9001:2015; quality management system; South Africa.

DOI: 10.1504/IJPQM.2023.129613

International Journal of Productivity and Quality Management, 2023 Vol.38 No.3, pp.413 - 434

Received: 26 Apr 2021
Accepted: 02 Jun 2021
Published online: 17 Mar 2023 *

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