Title: Organisational commitment, work engagement and job performance: empirical study on Nigeria's public healthcare system

Authors: Ismaheel Adewumi Raji; Sahnun Ladan; Md. Mahmudul Alam; Ismail Tijjani Idris

Addresses: Department of Business Management, ABU Business School, Ahmadu Bello University, Zaria, Kaduna State, 810231, Nigeria ' Department of Business Management, ABU Business School, Ahmadu Bello University, Zaria, Kaduna State, 810231, Nigeria ' Economic & Financial Policy Institute (ECoFI), School of Economics, Finance and Banking, Universiti Utara Malaysia, Sintok, Kedah State, 06010, Malaysia ORCID: 0000-0002-7360-1259 ' Department of Banking and Finance, ABU Business School, Ahmadu Bello University, Zaria, Kaduna State, 810231, Nigeria

Abstract: Currently, nurses' job performance in Nigeria's public healthcare system has been called into question and is under more pressure due to global COVID-19 pandemic. In order to enhance the effectiveness, efficiency and promptness of Nigeria's public healthcare service delivery, this study seeks to explore how work engagement could play a key role in explaining the influence of organisational commitment on nurses' job performance. A survey based questionnaire, using a simple random technique was employed in collecting in data from 406 nurses of public hospitals in Kaduna State. The data were analysed employing the partial least squares-structural equation model (PLS-SEM). Results demonstrate that affective and normative commitment wield positive significant effects on nurses' job performance, while work engagement significantly mediates affective commitment, normative commitment and nurses' job performance relationships. Consequently, this study recommends that the management of public healthcare system and policymakers should improve the commitment of nurses through work engagement.

Keywords: COVID-19; empirical study; global pandemic; job performance; Nigeria; nurses; organisational commitment; PLS-SEM; public healthcare system; work engagement.

DOI: 10.1504/JGBA.2021.114318

Journal for Global Business Advancement, 2021 Vol.14 No.1, pp.115 - 137

Received: 31 Dec 2020
Accepted: 15 Jan 2021
Published online: 16 Apr 2021 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article