Title: Measuring efficiency and effectiveness of workers' performance and information flow system in technical universities in Ghana

Authors: Ruth Appiah; Shizhu Liu; Emmanuel Caesar Ayamba; Moping Fang

Addresses: School of Management, Jiangsu University, Zhenjiang 212013, China ' School of Management, Jiangsu University, Zhenjiang 212013, China ' School of Finance and Economics, Jiangsu University, Zhenjiang 212013, China ' School of Management, Jiangsu University, Zhenjiang 212013, China

Abstract: This study observes the relationship between effective information flow system and worker's performance in the technical universities in Ghana. DEA was adapted for this study because it maximises the output measure of the various DMU without making any assumptions on the form of inputs to output. DEA has the capability of modelling model multi-input and multi-output relationships without a priori underlying functional form and thus has been used in various fields of operation. Data from the ten technical universities in Ghana was used covering the period between 2013 and 2017. The findings indicated that these institutions, ATU, KuTU and KTU came out with the best overall efficiency score which means they had the best scores and are blending their inputs and output variables rightly.

Keywords: information flow system; worker's performance; effectiveness; efficiency; technical universities; Ghana.

DOI: 10.1504/IJPQM.2021.114258

International Journal of Productivity and Quality Management, 2021 Vol.32 No.4, pp.440 - 457

Received: 16 Apr 2019
Accepted: 05 Aug 2019
Published online: 15 Apr 2021 *

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